Customer Support Executive

We are a healthcare IT company offering Data, Analytics, and Azure Cloud services. We provide solutions in Benefit Administration Management & Payments, Healthcare Interoperability and Patient Engagement. Established in 2014, our mission is to empower you to manage your information systems and achieve value-based care. With Deevita, your C-suite executives can understand your data better, solve your data challenges, and gain actionable insights.

We provide a suite of software services to strengthen your business value. Our services and solutions range from Data Architecture & Design, to complete Business Intelligence & Reporting. And, our cloud services span across Cloud Assessment & Migration, to Cloud App Development & Testing.

You will be providing support to our software Product called “Peppill”. PepPill Store is a one-stop cloud solution to your modern-day pharmacy requirements. Right from billing drug sales to monitoring each one of them, the power is now in your hands.

It provides chain store support, drug catalogue, sales insights, inventory management features, GST reporting, GST filing, 1-click Schedule Generation, and much more.

Deevita’s target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Deevita is inviting enthusiastic customer service representatives, or CSR’s, who will act as a liaison, provide product/services information and resolve any problems of technical /product nature that our customers may face in using our products and services.

• Provider superior customer service to our customers about using the software, technical assistance with regard to using the product or service
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amounts of incoming calls, effectively prioritize based on type of issues, and ensure every issue reaches a resolution stage & customer is fully informed
• Identify and assess customers’ needs from engagement with customer, and influence next phase of product development
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers proactively
• Resolve customer complaints via phone, email, mail or social media
• Engage with engineering and product team to address customer issues timely and contribute towards product feature, changes and ideas
• Compile reports on overall customer satisfaction regular basis to management

• Min 4 years’ experience in Software Product related customer support, helping customers with their technical queries, usage or issues.
• Experience in Providing Support for Software, especially Web/SaaS Product and Point of sale /Inventory system is preferred.
• Proficiency in handling phone calls, and engaging customer through the end of resolution
• Customer orientation and ability to adapt/respond to different types of characters
• Strong familiarity with MS Excel and Office is must.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to Work Under Pressure, handle dissatisfied customers amicably
• Graduate or Post graduate degree preferred.